Cloud Managed Services
Let Atayo run your cloud so your team can focus on innovation. 24/7 monitoring, incident management, security, and disaster recovery — all backed by defined SLAs and an ITIL/ITSM support model.
ITIL / ITSM Support Model
Request, Incident, Change & Problem Management
Atayo's managed services practice covers the full operational spectrum — from infrastructure and security to disaster recovery and AWS enterprise support.
Managed Infrastructure Services
Proactive 24/7 monitoring, incident response, patching, and capacity management for your AWS infrastructure, backed by defined SLAs.
Managed Security Services
Continuous threat detection, vulnerability management, and security event response using AWS Security Hub, GuardDuty, CrowdStrike, and SIEM integrations.
Disaster Recovery Services
Fully managed DR with defined RPO/RTO commitments, automated failover orchestration, recovery blueprints, and twice-yearly DR Game Days.
AWS Enterprise Support (EPLS)
Unified path for all AWS support with Enterprise Response SLAs, Atayo and AWS TAM alignment, and premium access to AWS Support and product resources.
AWS Solution Provider Partner
AWS Partner Led Support
As an AWS Solution Provider Partner, Atayo provides a unified support path that combines our managed services expertise with direct access to AWS enterprise-grade resources — giving you the best of both worlds.
- Unified path for all AWS support
- Enterprise Response SLAs
- Advanced AWS Diagnostic Capabilities
- Atayo and AWS TAM Alignment
- Integrated AWS Health Monitoring
- Integrated AWS Case Management
- Premium access to AWS Support and Product Resources
Pricing
MSP Plans
Choose the plan that fits your environment. All plans include 24×7 SLA coverage and AWS Partner Led Support.
Essentials
$1,000
or 22% MRR
- 24×7 SLA
- Incident Management
- Monitoring
- AWS Partner Led Support
- Backups
- Cost Analysis & Optimization
- Phone & Email Support
- iNOC Only
- Bi-Annual Cost Optimization Review
- Additional Consulting Hours (3)
- Discounted Consulting Rates
Business
$5,000
or 27% MRR
- 24×7 SLA
- Incident Management
- Monitoring
- AWS Partner Led Support
- Backups
- Patch Management
- Virus Management
- Build Out of New Resources
- Cost Analysis & Optimization
- Compliance Monitoring (PCI, NIST, HIPAA)
- Phone & Email Support
- iNOC Only
- Quarterly Cost Optimization Review
- Additional Consulting Hours (5)
- Discounted Consulting Rates
Enterprise
$10,000
or 32% MRR
- 24×7 SLA
- Incident Management
- Advanced Monitoring
- AWS Partner Led Support
- Backups
- Patch Management
- Virus Management
- Build Out of New Resources
- Cost Analysis & Optimization
- Compliance Monitoring (PCI, NIST, HIPAA)
- Well-Architected Reviews
- Phone & Email Support
- iNOC + TAM + SA
- Monthly Cost Optimization Review
- Additional Consulting Hours (8)
- Discounted Consulting Rates
Add-Ons
MSP Plans +
Extend any MSP plan with dedicated security operations or fully managed disaster recovery.
Managed Security Services
$25 / node / month (50 node min)
- 24/7/365 Service Level Agreement
- 24/7/365 Critical Incident Support
- SOAR (Security Orchestration, Automation & Response)
- NextGen SIEM
- EDR / XDR
- Cloud Security (CSPM)
- Compliance & Configuration
- IAM (Identity & Access Management)
- Security Reporting & Reviews
- Vulnerability Scanning & Reporting
- 30-Day Log Retention
- CrowdStrike Overwatch Team Integration
Disaster Recovery as a Service (DRaaS)
10% MRR
- 24/7/365 Service Level Agreement
- 24/7/365 Critical Incident Support
- Disaster Recovery Planning
- RTO / RPO Assessment
- Build Recovery Blueprints
- Maintain Staging Environments
- Configuration Drift Management
- DR Game Days (up to 2× per year)
- Automated Backup Testing
- Production Fail-over and Fail-back
- Discounted Consulting Rates
Visibility & Monitoring
Systems & Tools
Best-in-class tooling across monitoring, cost optimization, security, and ITSM — fully integrated into your AWS environment.
Datadog
Monitoring
Amazon CloudWatch
Monitoring
CloudCheckr
Cost Optimization
CrowdStrike
Security
Jira Service Management
ITSM
Microsoft Teams
Collaboration
Response Times
Service Level Agreement
Defined response and resolution targets across all priority levels, with enhanced coverage during standard business hours (8am–8pm EST).
| Priority | Standard Business Hours8am – 8pm EST | After HoursOutside 8am – 8pm EST | ||
|---|---|---|---|---|
| First Response | Resolution | First Response | Resolution | |
| P1 – Critical | 15 mins | 4 hours | 30 mins | 6 hours |
| P2 – High | 1 hour | 24 hours | 2 hours | 36 hours |
| P3 – Major | 4 hours | 72 hours | — | — |
| P4 – Minor | 8 hours | 5 business days | — | — |
| P5 – Info | 24 hours | 10 business days | — | — |
Getting Started
Operational Transition
A structured four-phase onboarding process ensures a smooth transition to Atayo managed services with zero operational surprises.
Initiation & Planning
- Define On-Boarding Plan
- Service Delivery Scope
- Roles & Responsibilities
- Service Levels
- Technology & Infrastructure
- Define Acceptance Criteria
Operational Readiness
- Review Operational Runbooks
- Incident & Problem Management
- Change, Configuration & Release Mgmt.
- Service Level & Performance Mgmt.
- Conduct Knowledge Transfer
Operational Validation
- Continued Knowledge Transfer
- Validate & Refine Operations
- Confirm Runbooks
- Test Tools & Procedures
- Review Operational Readiness
Finalize Transition
- Implement Service & Performance Levels
- Measurement Procedures & Tools
- Finalize Service Catalog
- Finalize Support Operations Runbooks
- Obtain Client Sign-off
Ready to Hand Off Your Cloud Operations?
Schedule a consultation to discuss your environment, review MSP plan options, and get a tailored proposal.